WeService™ Support Contacts

Telephone based support:

E-mail based support (24/7 Coverage):

WeService™ allows Wedge Networks and its partners around the globe to deliver the best technical support and services to our customers in order to achieve the ultimate experience with our web security solutions.

Through our technical support team and partners worldwide, our service and support programs are aimed at providing the most comprehensive and highest quality hardware and software coverage available.

Our standard WeService Basic support and services package includes:

  • One year hardware coverage
  • Web-based firmware updates
  • Automatic Wedge Anti-Malware signature updates*
  • Automatic Wedge Anti-Spam signature updates*
  • Automatic Wedge Web-Filtering database updates*
  • Email notification of product and release information
  • Global Coverage - with WeTAC Support Centers around the world
  • Configuration Management and Diagnostics

*Dependent on Licenses purchased

Extended WeService Advanced and Advanced 24/7 support and services packages are also available. These include:

  • Advance Hardware Replacement
  • Remote WeTAC Support
  • Technical training in a lab setting
  • 9x5 or 24x7 telephone based support